Purchases

Payment and digital delivery policy

Effective 13 August 2026. This policy applies to the Taatuf Studio website and direct store.

Payment provider

Paddle is the authorised reseller and merchant of record for direct purchases. Paddle processes the payment, calculates and collects applicable transaction taxes, presents available payment methods and checkout currency, performs payment-fraud checks, and issues the receipt. Taatuf Studio does not store complete card details.

Order acceptance

A browser success message alone does not grant access. We accept and fulfil the order only after receiving a valid server-to-server payment confirmation and matching the paid Paddle price to the product ordered.

Delivery

Delivery is electronic and has no shipping charge. We send a secure access link to the email used at checkout. Access links expire and have reasonable usage limits; each file download uses a separate short-lived private URL. Keep links confidential and download a backup promptly.

Delayed or missing delivery

Check spam and confirm that the checkout email is correct. Use purchase recoveryto request a fresh link. If payment succeeded but delivery remains unavailable, contact support with the order or Paddle transaction reference. Never send card details.

Chargebacks and refunds

Contact support or Paddle before opening a payment dispute so delivery or billing errors can be investigated. Refunds and withdrawals are governed by the refund policy, Paddle's buyer terms, and mandatory consumer law. A verified refund or chargeback may revoke the corresponding entitlement.

Questions or legal requests: support@taatufstudio.com